I wanted to port my Rogers cell phone number to a Rogers home phone for a number of reason and was told by Rogers that this was no problem. They have an ad running a number of times each day encouraging people to do this. They hooked up the home phone in Aug and said it would take a couple of week to port the number. I have called every month since. I am kept on the phone for over an hour every time and passed from dept. to dept. Each time having to give all my information again and then being put on hold for at least 10 minutes. Finally I said if you cant provide the service then return my money and cancel the home phone. That was in Oct. when I called in Nov. because the phone wasn't being cancelled I was told that I had to port my cell phone number to another carrier for a month and then Rogers could take it back for my home phone. I said that was ridiculous and I wasn't going to do that. Just cancel the home phone and return my money. Then I stopped paying the bill. So they suspended my cell phone. Not the home phone that the dispute was about but the cell phone. So I called and said fine the cell phone is shut off and I will call another provider and have the number ported. I did this and Bell transf. the number in 4 days. I have contacted customer service by fax giving them all the details along with a detailed list of what has been paid and what will not be paid. They are calling my home every day between the hours of 9 and 5 when I am at work and not leaving any messages. If they call in the evening or on the weekend and I answer they hand up. I have cancer, a brain aneurysm and asthma. I am working two jobs to keep things together and this has me absolutely at my wits end. It is like there is someone at Rogers that I have committed some slight against and they have decided to harass me to a nervous breakdown. I don't owe anyone one red cent and they are going to ruin my credit and my health. I am sitting her crying my eyes out as I type this because I don't know what to do. The bill for the period Jan. 22 to Feb. 22 arrived and the cell phone charge is on it along with a service charge to turn the phone back on after Rogers had shut it off. PLEASE IF ANYONE HAS ANY SUGGESTIONS I WOULD REALLY APPRECIATE IT.

Most of you complaints towards Rogers are due to being billed a lot of cash during your billing cycle. Pay your bill? Others talk of bad customer service, have you ever thought that at times with any industry with any employee you will revive bad customer service. Unfortunately with any company there is always an employee that really does not care for the position they hold. Just smile call back and speak directly to a supervisor. Hey life's a bitch why get pissed off?

I called rogers about a free pvr one person said no cant do anything for you
called back i was told i could have it for one year
called back to confirm they said someone made a mistake
talked to a manager she said it will not be a problem
and costumer service was bad i also told her i dont have four hours
to wait on hold she said i would be taken care of and she would email me
my contract then looking she came back on the phone said so i made a mistake
cant do anything that was it i told her have a nice day no email
thanks

I have been a client of Rogers for years and I want to congratulate the company for being not only helpful, but also pleasant each time I have contacted them, for technical support or to give me a better deal when other companies offered me another plan.
I only have praise to give to Rogers and intend to use their services for a long time.

Without a doubt one of the worst run companies of all time:
1. I called today because of a speed issue.
2. After a painfully slow browsing session (for which I pay $99 /mth) the que kept bumping me to the credit department (the bill is completely up to date, I checked)
3. I wanted to speak with technical support but after 30mins I gave up on the phone idea
4. At the same time I tried their "Live Automation", installed their ridiculous software (again at agonizingly slow speeds) and waited for the next operator. There were six ahead of me. Once I hit position 1 I got bumped back to being in fifth position.
5. Being a complete sucker I tried again only to be met with the same fate.

Basically there are no alternatives. I have to put up with no support, no competition and terrible service. What's my option, go back to Ma Bell?

this so called rogers is geting to be a big pain in my fucking ass they call up to 4 or 7 times a day i talk with every one of the custumer service reps and still they call i make a paymen aragement and they still call i call this herassment but thing is can i do something about it i have no clue so please if you no how much crap i went threw paying up to 500 dallers for 2 cell phones that only used for the numbers on my five plan sure does cost alot and also had internet with them and some how are net work password was reset and we had some one steeling gigs so what kind of service is this lets rip of some peaple so do every one a faver a get rogers company out of service ps fuck you rogers

Peggy at Rogers told me that once I cancelled my service at roger I could not transfer the number to another provider. I told her she was a liar and asked to speak to her supervisor. SHe put me on hold for 20 minutes, then told me she had no supervisor, then said he was on vacation--when I told her i would call the VP OPS she passed me along to someone named Prince, her apologized and said that Peggy needed more training!!

today i fined that Rogers fucked themself. i had my account with rogers for 7 years. suddenly rogers trunsfer my account somewhere that even they don't know where.... i called to rogers they sad that now i am with Primus, i called to Primus they doesn't know who am i and say call to rogers you are still with them, i call to rogers they send me to bell, i called to bell they told me that i am still with rogers. rogers not accept me, they told "we don't have your account". when i asked them where you transfer my # they don't know.

fuck Rogers, the fucking company in Canada

I used Rogers high speed Internet before, and I asked them to cancel my cable internet since I need to move to other city.
they told me I need to told them one month in advance. what they really want me is to pay them any month, does not matter I use the services or not,
and I asked them why I need to told them in advance, they told me they can’t shut down my internet services because of “technical impossible” to do so,
what the f*ck they were talking about? if you are late to make the payment, then they just shut down your cable internet services right away.
Rogers is the worst company in Canada, they just f*cking rip off their customers,

Rogers Pay as you go plan is a disgrace. Rogers takes money from its customers and it offers no service to get the phones operational. On the Pay as you go program there is no one to speak with to resolve issues on the weekend or evenings. This service should not be offered to customers! It is an abomination.

What a flagrant disregard for their customers!!!!

Indeed Rogers is a slimy operation. So are most cell phone/ wireless companies. We have the governments to that for that as regulations were not significantly controlled.

Had three phones, wanted to cancel one, got put through the ringer, finally canceled it. Had to set up a new account to do that cause wanted name change too. End up getting double billed on old account AND new account. Someone got paid big money for designing the most confusing bill ever. Don't you like being told how much you have saved?.....The one canceled line I reactivated with Virgin mobile.....MUCH HAPPIER....only two and a half more excruciating years till my contract is up on the other two...can hardly wait

so i old them i would pay at least 60 bucs of my bill by march 4rth at the latest, they said ok we can have it connected until then. 12:00am on march 3rd they cancel my phone, so thats a $25 extra i get charged, so i pay it on the 4th like i said, and yesterday the 9th i go to call my budy and its canceled. i try and call customer service, all i get is a recording of some dumb bitch telling me how i can pay mybill, every single number i call is the exact same thing. You're actually all pieces of shit rogers......

They use 1866 313 6030 to harrass home and cell numbers for not even overdue bills. Disgusting predatory practice-- they even ask for your PIN if you call that number... which could be a phishing scam. then the rogers customer service rep pretends they do not know what that number is. Sickening.

Fuck rogers. fuck them up their stingy, money sucking assholes. worst company on earth. customer service worse than a pile of shit. they create fees overnight and charge them on everyone. i really really really really hope they go to hell

FUCK YOU ROGERS ,YOU ARE ASSHOLE.Just got my iphone two days ago and never yet know much of this phone .I just download one game and played that for 23 minutes ,after half an hour i received a text message fr ROGERS that i used already the 80 percent of my data .WHAT A FUCK

Besides their poor customer service, Rogers is really just really poor company for business customers. They have sooo many problems just pulling up my account information. We have 8 phone lines and internet with these people and the latest problem started with the migration to Primus. We use analog lines and refuse to go to an IP model. They started on a Monday by starting the migration at 1pm. They disabled all 8 lines. I called to complain and their reply was that their techs for the migration team work 9-5. 5 hours laters 3 of our lines go back online. basically it took 5 days to get all the functions back including voice mail, line hunting and call display.

Rogers is basically a consumer based company and really good for only cable tv and even with that, their prices are out the roof.

If you're a business, stay away from rogers! You can easily just put your business lines up for tender with a bunch of companies like Primus or Bell canada and still save money will enjoying a company not hidding behind their 291838 different phone numbers. Bell really is the best place to be at the end of the day for analog lines. They made the network in Ontario, they do all the service and basically take care of everything.

Rogers for Business is GARBAGE!

I am so glad I found this site. I thought Direct TV in the United States was awfully bad, but I moved to Canada and soon realize there is a company called Rogers with the worst Customer Service in the world and a more horrible webiste. I can't even retrieve my montly statements on their website. And everytime I tell them how I can't retrieve anything from their website, they make it feel like it is my computer with the problem, even though my computer is working superbly fine. I would love to change to Bell, but I'm afraid it could be worse. But can anything be worse than rogers.

Ever since I renewed my contract with Rogers (August), I've been having bill issues. Last month there was a $500 cancellation fee. I counted the different problems I've been having with them since August and I'm on the 15th error. Well, 16th, just checked my online banking and I'm being charged $51 for no reason. They can't even say it was a bill I paid cuz I just received my bill (which has an error as usual) and on the particular day I was charged I was sick, was basically bed, doctor, bed.
One of the things that piss me off is that people that work for them don't use their brain (or as a requirement to work there, you can't have a brain). One guy called me asking if I wanted to go paperless, I said "no" and he changed it anyways. Called to complain about it, as a way to apologize they offered me some stupid deals. Like 500Mb extra on my data plan for 2 months, back then (august) I already had an unlimited Data plan till December. Then he asked if I wanted a long distance call for $5, told him, I don't make long distances. He checked my account and noticed I don't make long distances and tried to push the stupid plan on me.
I'm feed up with Rogers, I'm cancelling my stuff as the contracts end. Just cancelled my home phone, TV and Internet. Now using TekSavvy with actually uses the Rogers lines, but it's way cheaper and the support is actually better (even though they have to contact Rogers if it's a cable related problem). Just wish there was more companies out there. Not a big fan of Bell as well ><

I got 4 phones at christmas time and was promised long distance. Never got it. Wanted to charge me 15.00 more on my account. A phone card is more time for less money. On one of the phones Sex lines were calling never answered them but was charge 135.00 for this. Had 1000 mins per month for texting my son who is 15 was charged 350.00 for this now my bill is 1200 dollars and nothing has been done about this matter. All they say when u call is u have to pay this. Now my phone and the 3 others are suspended. They are a joke.

Rogers claims to have a customer support division. I thinkls they blatantly lie!!! You will find out for yourself when you try to get hold of them. They either have no one at this post or perhaps they have 1 person to satisfy some CRTC requirement. Rogers is a joke in the communications business. If they did not have the I Phone, I would not be anywhere near them. Unfortunately our government regulators are as bad or worse. Get the government involved with anything and you get a royal fuck up. So here we are with 2 dummies directing our communication lives. We would be better off with smoke signals.

Thank you!! Of course I could not find the Rogers telephone number anywhere on their website!!! They have purposely put so many graphics on the website so it won't open well.

A Rogers sales person called to offer a small discount on my cable if I agree to be locked-in with them for a year. As a passing comment, I said, "of course your price will be fixed for the year, right?" Unbelievably, he said, "no, I cannot guarantee that."

These people are insane. I'm thinking of switching more services back to Bell, although they can be clueless.

A rogers employee made a committment to me that my cable would be reinstored Wednesday morning....well its Wednesday afternoon....still no service.....what is going on??????????? My son's wages need to be paid by Roger's for sitting around all day waiting for the service tech!!! who I found out will show up "maybe" tomorrow morning????

Last night they took Breakthrough off channel 4 Detroit but didn't tell us. Rogers makes record profits but never responmds to e-mails or letters. We don't get 61 and 61 any longer so get fewer channels but the rates go up anyways. They can't make any decisions as long as they make record profits. It's all a scam.

THANK YOU FOR POSTING THIS!

fuckin rogers

Bloody Rogers website makes it so hard to find phone numbers, thanks Dan! Now hopefully dealing with their customer service will prove to be an easier experience.

Rogers is an absolute joke. I would be so embarassed to work for them. They offer the most awful services possible, not only is what they are offering bad, the people working for them is even worst! They hung up on me, i had to call 5 times in one morning and still had NOTHING done! They are a bunch of clueless people that don't give a damn about their jobs.

I don't believe the Rogers is so bad. I can't express, but I feel so bad with them services. They charged me without any reason and tell you nothing.

I can't believe they would call me because they did not see my bill paid yet when i already did thru the bank and telling me it takes 10 days to reach them as if it is my end of problem...as i am not going to withraw and pay them 10 days prior to my billing date.
Now my cell is not working only the online part of it for 5 days...grrr and i can't find the number that is why i found this site. Am thinking and i will be doing this soon...to go MAGIC JACK instead...cheap goods pay cheap...i have another cell phone and my computer/ phone at work is ok to be used constantly so this landline is another hole in my pocket...DON"T NEED TO PAY PREMIUM WITH VERY BAD SERVICE>>>MY INTERNET WILL BE UNDER BELL>>OR WILL SEARCH MORE FOR THE BEST INTERNET PROVIDER..These corporations better cut their horns many better cell/internet providers are popping up with their best offers/trials and services....

When I was 16 I had a rogers pay as you go phone. Being an irresponible teenager i never checked how much time i had untill i ran out. One day i went to put money onto my phone and for sum reason I couldnt. I called and the operator told me that I used sumones credit card to put money on my account (which was news to me) and i was being investigated for credit card fraud. After putting my dad on the phone and having him yell at him for a lengthy period of time. The operator told my dad that I before I could do anything I had to pay them 50$ or so . The amount charged on the apparent credit card. Because even though i might not of put the money on my account I used the money. So i'm sure i currently have an outstanding debt with rogers. But ya know what F#%* Rogers. I will never pay them. I didnt ask for it. I didnt want it. I didnt know i was using it. SO F#$% em.

I just discovered that all those Rogers' dns error pages I have been getting for weeks are erroneous. They are not a result of sites not being available, but from some Rogers' DNS bullshit. I discovered this when Rogers' was reporting it could not find wikipedia.org. Next thing you know Rogers' tech wizardry is going have my browser telling me that Google is down.

I recommend changing your DNS settings to an open DNS server. ie: 8.8.8.8

Good luck - if it's Rogers, you need it.