THANK YOU FOR POSTING THIS!

fuckin rogers

Bloody Rogers website makes it so hard to find phone numbers, thanks Dan! Now hopefully dealing with their customer service will prove to be an easier experience.

Rogers is an absolute joke. I would be so embarassed to work for them. They offer the most awful services possible, not only is what they are offering bad, the people working for them is even worst! They hung up on me, i had to call 5 times in one morning and still had NOTHING done! They are a bunch of clueless people that don't give a damn about their jobs.

I don't believe the Rogers is so bad. I can't express, but I feel so bad with them services. They charged me without any reason and tell you nothing.

I can't believe they would call me because they did not see my bill paid yet when i already did thru the bank and telling me it takes 10 days to reach them as if it is my end of problem...as i am not going to withraw and pay them 10 days prior to my billing date.
Now my cell is not working only the online part of it for 5 days...grrr and i can't find the number that is why i found this site. Am thinking and i will be doing this soon...to go MAGIC JACK instead...cheap goods pay cheap...i have another cell phone and my computer/ phone at work is ok to be used constantly so this landline is another hole in my pocket...DON"T NEED TO PAY PREMIUM WITH VERY BAD SERVICE>>>MY INTERNET WILL BE UNDER BELL>>OR WILL SEARCH MORE FOR THE BEST INTERNET PROVIDER..These corporations better cut their horns many better cell/internet providers are popping up with their best offers/trials and services....

When I was 16 I had a rogers pay as you go phone. Being an irresponible teenager i never checked how much time i had untill i ran out. One day i went to put money onto my phone and for sum reason I couldnt. I called and the operator told me that I used sumones credit card to put money on my account (which was news to me) and i was being investigated for credit card fraud. After putting my dad on the phone and having him yell at him for a lengthy period of time. The operator told my dad that I before I could do anything I had to pay them 50$ or so . The amount charged on the apparent credit card. Because even though i might not of put the money on my account I used the money. So i'm sure i currently have an outstanding debt with rogers. But ya know what F#%* Rogers. I will never pay them. I didnt ask for it. I didnt want it. I didnt know i was using it. SO F#$% em.

I just discovered that all those Rogers' dns error pages I have been getting for weeks are erroneous. They are not a result of sites not being available, but from some Rogers' DNS bullshit. I discovered this when Rogers' was reporting it could not find wikipedia.org. Next thing you know Rogers' tech wizardry is going have my browser telling me that Google is down.

I recommend changing your DNS settings to an open DNS server. ie: 8.8.8.8

Good luck - if it's Rogers, you need it.

for one im being billed for long distance #'s that are in my My 5 Canada, two the support here is awful. Numbers dont work, cant get through to anybody, i mean not even a ring. just ends the call, WTF!!!!!!!!!!!!!!!!! I thought this company was the bomb, now i think its the worst!! Also, why not hire Canadian's? Why must we put all of our call centres in other countries that have no clue how our country works, or the language. Web site sucks, knock knock its 2010, and u cant build an easy website. you are in huge trouble!!

I am not sure if the Customer Service knows what is a data number or how need to be activated in order to etablish a connection with a gsm modem ,.I called 3 times today and nobody can help me.

Having read this article (and comments) I quickly Googled 'Rogers customers support telephone numbers' and found this:

https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=contactus_page&customer_type=Residential

link in the first five results.

Rogers owns FIDO, most calls centers have fido on this side of the room and rogers on the other. they are so stupid. i used to work there and it was terrible i quit. they tell you wrong information, hang up on you if they dont know the answers, Please dont' subscribe to rogers!! it is a joke!

rogers please hire people who are polite and speak english

Join Teksavvy if you can! They are an honest company if there's any problems the company people will resolve it. And if you can't that way you can always talk to the CEO of the company to get it done!

Rogers tried to bill me for digital phone service even though I changed to another phone provider and they also charged me for 3/4 of month charge for internet when I gave them 30 days notice.

Rogers own Fido!

I suggest everyone to threaten small claims court. Even if they do decide to challenge but highly unlikely because it's a waste of time going to court over a few dollars.

Doesn't seem anyone has commented on this yet, but.... recently Rogers has been sending letters to subscribers that look like standard mailing shots. The cover says "Urgent information" or something similar, but they just look like standard mailing shots, so a lot of people would likely bin them. Well, I opened one today. Seems that they are revoking the bundling discounts (if you have cable, phone, internet etc.) unless you commit to TWO YEARS SERVICE!!!!

Rogers has got to be one of the worst companies in the world. When one phones, that stupid Emily never understands anything, and so we the customer have to waste our time with this 3rd rate service.

Then their line always has the excuse call volume is high, and so the wait will be high. Who the f..... is this third rate company, that cannot hire enough staff? I'm sure they deliberately do that, and then blast you every few seconds with an advert for going to their website instead of waiting. All they want is that they can get rid of expensive human operators, and have all their clients work through their pathetically designed webpage.

When their service is down, which is all too often, there is no refund, but if one is late with payment, they don't hesitate for one minute to report you to a credit bureau. They couldn't care less about their customers!

Another sign of sheer incompetence, is their postal address is only on the tear-off they provide.But assuming you need to send them something, after having posted their tear-off with check. Then their address is nowhere to be found, not on their third world website or statement. If they are so incompetent, why bother putting your business their way. They dont care about you, the customer.

Here is the direct number for dial-up:
1-888-395-EASY (3279).

You can still get high speed help here as well. And no need to talk to the voice mail computer.

Lee

Rogers does have a separate direct number for tech support. I used to have it, and always forget to ask. It's especially handy when you are late paying your bill (sigh) and the call to tech support gets automatically rerouted to accounts as soon as you put enter your phone number (even on weekends when the accounts dept. is closed.)

Rogers sucks! I am currently on hold with them now for the past 1/2 hr. It is 12:58 am. They keep saying there is a high volume of calls......how many people are calling Rogers at 1:00 in the morning????????

I purchased TMN in 2007. Unfortunately, I did not pay enough attention to the Rogers bill since it was always in the expected range however one day I take a closer look at it hit me : Rogers does charge $2/ month for a so called Entertainment Movie magazine that I never solicited for. A garbage marketing piece of paper that I've always thrown in the garbage.
Called customer service, been transferred from agent to agent until eventually I get to talk to a so-called manager who tells me that it is my fault that I did not call them 2 yrs ago to remove the unsolicited service ...Unbelievable !!! They charge $$ for unsolicited services saying that it comes by default with TMN and IT IS NOT INCLUDED IN TMN's package price !!!!!
I asked for a refund or some sort of compensation,, the "best" they offered was a 6 month refund out of 24 which makes 12 bucks. It is not about $$ it is about being ripped off.

I asked for a phone number in Toronto at their headoffice, I was refused. Tried to file a complaint on BBB ... Rogers does not show up ... what a surprise.
For such a large company their customer service is deplorable.

Considering moving to Bell and dumping my cell phone and everything I got from Rogers.

Stay away from Rogers if you can ..

I have just purchased a new vehicle and when I had the credit check done SURPISE, although I am actively using Rogers bundles, cable, internet & phone, I have an unpaid account with them?! I called no less than 4 times and was assured this was not only impossible as you cannot obtain an account if you owe them money, but that it would be taken care of immediately. I was too trusting and did not take a name or anything else I should have.

This came up on my credit bureau and a bank wouldn't look at me because of it, even with my explanation that it was incorrect and wrong and that Rogers was aware and assured me that it would be taken care of. NOTHING WAS TAKEN CARE OF. I am still on the phone trying to rectify after months and months.

2 wks ago I got the rogers wireless. It did not work at all for the first week. The slowly it is starting to work. Now 2 wks later I get some pages open, but no pictures on those pages and no hotmail or any other kind of e-mail. Now I receive a bill for $50 bucks that is for nothing.

I hate dealing with Rogers, always have, that is why I switches to Star Choice 10 yrs ago. This week however I decided they were the easiest choice for internet provider. The installer came at the arranged time and I showed him where to come in the house with the cable suggetsing to him to stay away from the bell line and satellite feed coming into the house. He assured me this wouldn't be a problem. He finished up in about 15 minutes and I was in business. It was about 30 minutes later that I went to turn on my tv and found that I had no signal. After checking the dish and the cable I found he had drilled a hole almost on top of the satellite feed severing the cable. I called customer service immediately and got punted 3 times because it wasn't their "department". Someone finally took my complaint and said it would be their on the next call list. That was monday evening about 6:30 pm, it is now tuesday at 10 am and I still have not received any contact from Rogers. How do these people stay in business!!!!!! I will contact Star Choice next to see if they can help me out as their customer service is a real service and not just a slogan.

It's either Rogers has the worst accounting department in history or the biggest scam artists.
My friend has a cell phone plan with them. He went away for couple of months so hid his sim card in his house so it can't be used and when he came back found two bills at his door from Rogers one was for $350 and the other for $550 he called thier billing department but he couldn't get resolved and today he received a bill for $1020 and that's while his service is suspended

BTW My friend lives alone and this bill doesn't show any numbers that he called.

Thanks everybody, it's so reassuring to know that it's NOT just me who thinks that Rogers has the worst website and "customer service" of any company around!

Thank you... This list is great - the Rogers site is indeed baffling - but there is another number that might be helpful... they apparently have a number for credit operations. I never did find it and had to be endlessly re-routed when switching to their "One Bill" system caused a disastrous mess with my bill.

I misplaced my bill I called 611 for my balancing owing, I don't know my pin number so the person at rogers couldn't help me because someone may fradulently pay my bill on my behalf!!! Also try finding the mailing address to send them a cheque!

Thank you!

This is very helpful.

thank you so much for this info. i just spent 10 minutes clicking and clicking and clicking options after options and i still did not find the toll free # for CS. finally i just googled it and found your info.